Shipping policy
At GRAHLIFE, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, transparent, and secure shipping services. Below is our detailed shipping policy for all orders placed on our official store.
1. Order Processing & Dispatch
All orders are processed, packed, and dispatched within 1–3 business days after payment confirmation. To preserve the freshness of our seafood products, we arrange professional packaging and fast dispatch to minimize waiting and transit time, ensuring your goods are shipped out promptly.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress. For urgent orders, you can choose our expedited rush shipping option at checkout for faster delivery.
3. Shipping Cost & Transparent Pricing
Shipping fees are calculated in real time based on the total weight of your order and your delivery address. The exact shipping cost will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or additional charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s sole responsibility.
We highly recommend that you check your local import regulations, tax standards, and seafood entry policies before placing an order to avoid unexpected fees or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized high-strength, shockproof, and fresh-keeping packaging materials for all products. Our professional packaging effectively protects seafood products from damage, extrusion, or deterioration during long-distance transportation.
For high-value orders, we provide optional shipping insurance at checkout. You can add insurance service for extra protection and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon receiving your order. If you find package damage, leakage, severe deformation, or product abnormalities, please take clear photos, refuse to sign for the package, and contact our customer service team immediately.
If you discover any product defects or quality issues after signing for the order, please submit a support request with detailed photos and videos to our team within 48 hours of delivery. We will verify the problem quickly and provide reasonable solutions including returns, exchanges, or compensation services.
7. Customer Support
If you have any questions about order processing, shipping methods, customs clearance, delivery status, or after-sales problems, our professional customer support team is always ready to help you. Feel free to contact us via email or phone for fast and professional guidance.
Thank you for shopping with GRAHLIFE!
We keep optimizing our logistics and packaging services to deliver fresher, safer, and more reliable New Zealand seafood to every customer around the world.